Frequently asked questions Any questions not included here? Information presented here is organized into several sections. Ordering and data delivery I have placed my order – what happens next? After you place free forex end of day data for metastock order and your payment is successfully processed, the maximum wait time never exceeds 24 hour period.
In most cases, all data orders are available for delivery as an internet download immediately after we receive a confirmation of your order. Please check your spam folder if you do not receive any e-mails from Kibot. If you email us or place an order and do not receive a response within 24 hours, please check your spam filter, junk mail folder, or whatever it is you use to filter out spam. There is a chance that the emails we sent to you may be accidentally identified and listed as spam. If you do find our email in spam or junk folder, please make sure to mark it as “Not Spam or Junk” and to add kibot.
Approved Sender” list to prevent this issue from reoccurring. To make sure that your e-mails to us are delivered, please use the online form to contact us. Do not send your first message to us from your e-mail client. When you buy any of our data packages, you will get an access to a secure section of the web site where you will find all your data and updates. It depends on the data package you are interested in. For example, both daily and intraday data files for the “All Stocks and ETFs” historical data package compressed to a RAR or a ZIP archive are about 20 gigabytes in size. If you, for example, have a 20 Mbps connection to the internet, you can download everything in about 2 hours.
Can I get a sample data file? You can download complete one minute and tick data history for selected stocks and ETFs from the free historical data section on our Buy page. Large amount of daily data for US stocks and ETFs is offered for free. You can easily download it and automatically keep it up-to-date using our Kibot Agent software. Please contact us if you would like to have a small sample of some specific instrument’s data.